Terms of sale

1. About these terms

YouMachi ("we", "us") operates the store at youmachi.com. These terms of sale, together with ourshipping,returns andprivacypolicies, form the agreement between you and us for every order. If we publish these terms in other languages, the English version is the one that governs.

2. Age and eligibility

This store sells adult products and is intended for adults only. You must be at least 18 years old (or the legal age of majority where you live) to browse and order. By placing an order you confirm that you meet this requirement.

Adult products are restricted or prohibited in some jurisdictions. It is your responsibility to know the rules that apply where you live and to order only what you may lawfully buy, import, receive and own.

3. Products

We sell the YouMachi vibrating egg collection in several editions and colours. The product page is the authoritative source for specifications, materials, edition differences and current prices. Product photos are indicative; actual items may differ slightly in colour or finish.Returnsfor defective items are covered in section 8.

Our products are personal-use consumer devices. Use them only as instructed on the product page, and never in ways their design does not support.

4. Prices and currency

• All prices are listed and charged in US dollars (USD), and shipping is free: your shipping fee is 0 and you pay the product total only.
• The price that governs your order is the server-side price at the moment you confirm payment. If a price changes between adding to the bag and paying, the checkout shows you the current server price and asks you to confirm it before the order is placed — the amount you approve is the amount you are charged.
• We may change prices at any time, but a change never affects an order you have already placed.
• Wholesale pricing (minimum order quantity and tiered unit prices, as shown on the product page) applies to qualifying bulk orders; the same ordering, payment and delivery process applies.

5. Ordering and payment

Placing an order is your offer to buy. The contract between you and us is formed when your payment is confirmed — before that, we have not accepted your offer. We may decline an order (for example, because an item is out of stock, a destination cannot be served, or an order looks fraudulent or unlawful). If a paid order is declined, we refund it in full.

After you place an order you receive an order number. You can check the status of your orders at any time via theorder lookuppage using the order number and the email address you provided.

Payment is processed by PayPal in its hosted checkout. Your card and bank details are entered only on PayPal's pages and never reach our servers; PayPal's own terms apply to the payment itself. If a payment fails, is reversed or is charged back fraudulently, the order may be cancelled.

6. Shipping and delivery

• We ship worldwide, free of charge, to the destinations shown at checkout — that list is the definitive list of destinations we serve.
• Every parcel ships in discreet packaging that does not reveal its contents.
• Estimated delivery is 10–20 business days. Estimates are not guarantees; delays can occur in customs or carrier networks that we do not control.
• Once your order ships, the carrier and tracking number (where available) are recorded with the order and visible via order lookup.
• If a parcel is lost or arrives damaged in transit, contact us — we will replace the order or refund it.

7. Customs, duties and import rules

Your order may cross borders to reach you. You are responsible for complying with the import rules of your country and for any customs duties, import taxes or fees that apply. We have no control over customs authorities, and we cannot be responsible for a parcel that is seized or refused because adult products are restricted where you live — please verify before ordering (see section 2).

8. Cancelling, returns and refunds

• Before dispatch: you can cancel any order for a full refund at any time before it ships. Contact us with your order number and we will cancel it.
• After delivery: because our products are intimate items, we can only accept a return if it is unused and in its original sealed packaging. Contact us within 14 days of delivery and we will arrange the return with you.
• Defective or incorrect items: if an item arrives defective, damaged or is not what you ordered, contact us within 14 days of delivery with your order number and a short description (photos help and may be requested). You choose a replacement or a full refund.
• Approved refunds are issued through the original payment method within 5–10 business days of approval.

9. Liability

To the fullest extent permitted by law, our total liability for any claim connected to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing in these terms limits the mandatory consumer rights you have under the law of your country of residence.

10. Changes to these terms

We may update these terms from time to time. The current version is always the one published on this page. Updates do not change the terms of orders you have already placed.

11. Contact

Questions about an order or these terms:sales88@ggatc.com, +86 181 5864 9251 (Mon–Sat, 9:00–19:00 (GMT+8)). We aim to answer within 12 hours, usually faster — and if something goes wrong with an order, contact us first and we will work it out with you.